Refund policy

    To be eligible for a return, your item must be unused, unopened (if it has a plastic seal), and in the same condition that you received it in, unless you received a broken or defected item, in which case we’ll be responsible for that.

    To initiate a return, please do the following:
    * Contact us on zynah@fustany.com with your order number, picture of the product, and reason for return.

    * We'll reply within 24 hours with the next steps, which usually include setting a request with the delivery company to pick up the item, and that takes in Cairo & Giza around 2-3 working days. Please note that the courier cannot come back on the spot. The method of the refund for the returned item will be agreed upon with client, and may take up to 4 working days to be completed. Shipping costs are non-refundable unless the item has been confirmed by our team to be damaged, in which case we'll of course handle it from our end.

    * Lastly, we are unable to offer a refund or an exchange for the following products: Towels, nail polish, face tools (face rollers for example), hair and body brushes, makeup. Other than these categories, returns have to be sent back in their original package, unopened and unused.
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