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ZYNAH Frequently asked questions

What is ZYNAH?

ZYNAH is an online beauty store bringing together skincare, haircare, makeup, perfumes, bath and body products, and beauty tools. Discover Egyptian beauty brands and everyday essentials in one place, with delivery across Egypt and to Saudi Arabia and the UAE.

What beauty products can I shop on ZYNAH?

You can shop skincare, including cleansers, serums, moisturizers and sunscreen; haircare, including shampoos, conditioners, masks and styling products; plus makeup, bath and body care, perfumes and beauty accessories. Whether you’re restocking your routine or discovering something new, there’s plenty to explore.

Which beauty brands are available on ZYNAH?

ZYNAH brings together brands such as SESH, Telofill, Braes, Plumpy Curls, The Hair Addict, Curlit, Booth of Beauty, Infinity, Bobana, Nut Botanicals, Dermacy, Queen by Lord, Locken, Heka, Jevan, Skinify, Curlit, Bubblzz, The Bath Land, O'curls, Trace Cosmetics and Zahia by ZYNAH. You’ll also find ZYNAH’s own beauty tools and satin accessories, making it easy to shop across different brands in one order.

Are the beauty products sold on ZYNAH original?

Yes. ZYNAH sells original beauty products, so you can shop your favorite brands with confidence. If you have a question about a product or an item you’ve received, contact our customer-care team for help.

Where does ZYNAH deliver in Egypt?

We deliver across Egypt, including Cairo, Giza, Alexandria, Delta governorates, Upper Egypt and Matruh. Enter your full delivery address at checkout to see the shipping fee for your location. For easier delivery coordination, please include your address in Arabic where possible.

Does ZYNAH ship to Saudi Arabia and the UAE?

Yes. In addition to Egypt, ZYNAH ships to Saudi Arabia and the United Arab Emirates. For help with international delivery costs, estimated arrival times or product availability for your destination, contact us.

How much does delivery cost?

Delivery fees within Egypt vary by location, starting at EGP 65 for Cairo and Giza and reaching EGP 110 for Matruh. Your applicable shipping fee is calculated at checkout before you confirm your order. For delivery to Saudi Arabia or the UAE, contact our team for shipping details.

How long will my order take to arrive?

Standard delivery usually takes 1–2 working days for Cairo, Giza and Alexandria, while other locations in Egypt can take up to five working days. For estimated delivery times to Saudi Arabia and the UAE, please contact our customer-care team.

What payment methods does ZYNAH accept?

ZYNAH offers card payments, cash on delivery, wallet payments and installment options, including Valu and Sympl. Available payment methods may vary by delivery destination and are displayed at checkout, so you can choose the option that suits you.

Can I return or exchange a product?

For most beauty products, returns, refunds and exchanges are accepted only for faulty or damaged items due to hygiene reasons. Items must be unused, and you should email zynah@fustany.com within five days of delivery with your order number and photos or a video of the issue. Change-of-mind returns are not accepted under the general policy.

Eligible full-size Zahia perfumes have a separate five-day return or exchange option in Cairo, Giza and Alexandria, subject to condition, packaging and exclusions. Check the perfume’s product page and our Returns, Refunds & Exchanges policy before purchasing.

What should I do if my order arrives damaged, faulty or incorrect?

Email zynah@fustany.com as soon as you notice the issue. Include your order number, a brief explanation, and clear photos or a video showing the affected product. Our team will review the issue and explain the next steps. For damaged or incorrect Zahia orders, please report the issue within three days of delivery.

Can I open my package before accepting delivery?

Packages cannot be opened before accepting delivery from the courier. If you discover a damaged, faulty or incorrect item after receiving your order, contact our customer-care team promptly so we can help resolve it.

Can I buy Zahia perfumes on ZYNAH?

Yes. Shop Zahia by ZYNAH for Egyptian perfumes such as Powder Musk, White Musk, Vanilla Latte, Floral Desire and Marshmallow. You can also explore perfume discovery sets, perfume oils and scented dry body oils, depending on availability.

How can I contact ZYNAH’s customer-care team?

Email zynah@fustany.com or send a message through our Contact Us page. Include your order number if your question relates to a purchase. Our team usually replies within one working day, excluding Fridays, Saturdays and official holidays.